Delivery Information

Delivery and Returns

Delivery Times and Charges

HAPPY MUMMY aims to hold stock of all styles and sizes of the products on the web site. However, occasionally an item will be out of stock and if we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund or exchange.

For UK orders, depending on the weight and size of your order, deliveries are despatched either via Royal Mail First Class or with a courier. Our telephone is manned Monday to Friday 9:00am to 5:30pm GMT. There is an answerphone service at all other times. Tel: +44 (0)203 002 9698. Phone calls are charged at your normal tariffs.

We have tried to make the delivery charges as simple to understand as possible, but if you have any questions please do not hesitate to contact us. Our aim is that all orders received before 12 noon will be despatched the same day (or the following Monday if placed over the weekend) except during very busy periods.

All UK orders over £30, and placed via the website, will be despatched free of delivery charge.

UK Delivery

Please allow 7 working days - frequently much quicker!

Standard Delivery:

Cost £5.00 per delivery address for orders under £30.00. FREE per delivery address for orders over £30.00

Next Working Day Delivery to the UK:

Cost £5.00 per delivery address for ’Next Working Day Delivery’ for orders under  £30.00 .  Orders need to be placed before 1.00 pm from Monday to Friday. If you have a really urgent order and it is after 1.00pm, please call the office and we will try our best to help. Orders placed over a weekend or Bank Holiday will be despatched on the first subsequent working day.

For Saturday deliveries, please call the office (0203 002 9698) and we will be able to give you the cost depending on the item required.

A signature will be required on delivery.

International Delivery

Please allow 7-21 working days, we will despatch straight away but are then dependant on the relevant country's postal service.

All orders will be sent by regular airmail post, if a trackable service is required please call us.

Minimum Delivery Costs - may vary according to product weight.

Western Europe: £10.00 (Under £50), £15.00 (Over £50) £15.00 (Under £50), £20.00 (Over £50)

Some products and countries incurr a supplement, eg Hong Kong, Australia, Singapore and others. Please call or email for more information.

Returns Policy

You can return your order for any reason at any time within 28 days of receipt for a full refund or exchange, providing the goods are in a re-saleable condition. Please download our returns form and include with the items in their original packaging, and send it back to:

Returns, Happy Mummy Ltd, PO Box 485, Isleworth, Middlesex TW7 4BD United Kingdom

If your goods are damaged or faulty please email anna@happymummy.com to let us know the details. If necessary, we will arrange for the return of the product to us.

When returning items we strongly recommend that you send your items by a recorded service as we will not accept responsibility for parcels lost in transit. We do not pay for return postage if the item is not faulty.

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, and Maestro. For further details please refer to Methods of Payment.

All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. Our VAT number is 849 6919 58

Any customs or import duties levied once the package(s) reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

Online

www.happymummy.com - The Happymummy website has secure ordering and we accept most major credit and debit cards. At all stages you will be able to check if we are adding the correct order to your shopping basket.

By Phone

Call us on +44 (0)203 002 9698. Our offices are open 9.00am – 5.30 pm Monday to Friday. If out of hours you can leave a message on our answerphone.

For trade:

Orders over £250 are free of carriage, otherwise charged £9.99 for UK Delivery

Please contact us for a quote on international deliveries

Contact us for your credit terms

Happy Mummy © 2017.